lyft, RideShare, uber

Tips for veteran rideshare drivers

Are you a veteran Uber and Lyft driver? If so, have you been letting your game slip?

Rideshare drivers, like all other workers, have a tendency to get lax after they’ve been in the same job for some time. At first the job is all new and fun, but over time the newness wears off as the grind sets in.

At first, drivers are full of energy and enthusiasm and determined to be the best driver there ever was. They keep their cars spotless, they’re kind and polite to every passenger, they load up on water and snacks for their passengers, and they may even open the door for riders.

But over time, once drivers have been taken advantage of a few times or become aware of how unfairly they can be treated by Uber and Lyft, the desire to do a great job tends to fade away. Plus, there are the little mistakes we start to make as laziness kicks in and we get lax about certain things.

If you’re going to drive, though, you may as well do things right, as the things you become lax about will probably end up costing you a lot of money. If you’re going to do the job you may as well do it well even though you know you won’t always be fairly treated or compensated for your efforts. But over time, you’ll be treated better and compensated better if you continue to do the same sterling job you did when you first began.

Top 7 things veteran rideshare drivers should think about

  • Get enough sleep: Sleep deprivation can cause untold numbers of problems. Just some of the problems that can affect your earning ability are clumsiness, lack of motivation and forgetfulness. If you lose your motivation, you’re not going to get out there as much.

    If you’re clumsy and/or forgetful you’re going to miss those turns, leading to lower ratings and smaller tips. Lack of sleep also causes you to have slower response times, which can lead to accidents.

  • Have a schedule: Veteran drivers really need a schedule because they’ve done the job long enough to be a little weary of it. Without a schedule, suddenly every little thing becomes the perfect excuse not to go drive today. If you’re not driving, you’re not earning. Make a schedule and stick to it. It will provide the discipline you need to get out there and work. Even when you have a hundred better things to do.
  • Set specific goals: This is key. You have to have goals to know what you’re shooting for. If you don’t have goals you’ll go out to drive, earn $50, decide that’s enough for the day and you’ll head home. But if you had a goal of, say, earning $150 a day, then you’ll have a reason to stay out even when you don’t feel like it. In this scenario you would have earned three times as much if you had set a $150 goal and stuck to it.
  • Have rideshare insurance: A lot of veteran rideshare drivers haven’t kept up with the ever-changing insurance requirements since they started and don’t realize how much things have changed over the last few years. A few years ago, there was no such thing as rideshare insurance.

    But today there is, and it’s required if drivers expect to be paid for damages to their vehicles and their person in the event of an accident. Most drivers don’t have this insurance, often because many are simply not aware that they need it.

    If you don’t have a rideshare addendum on your personal auto insurance policy, you will not have comprehensive protection for your car or personal injury protection for yourself. If you’re in an accident and need to access Uber or Lyft’s policies for liability coverage, you’ll have to first file a claim with your own insurance company.

    If you don’t have the extra required rideshare insurance, they will promptly deny your claim and cancel your policy.

    This additional insurance is a must, and it is now widely available nationwide. A few years ago, it was unheard of and it wasn’t offered by any major auto insurance carriers. Today, most carriers do offer it, and they require it if you are to be covered while you’re using your vehicle for commercial purposes, such as rideshare driving.

  • Take an Uber trip once a month: This advice may sound strange, but it’s really important for veteran drivers to use Uber every now and then just to remember how it works from the passenger’s point of view. Two things will happen if you do this that will help you.

    One, you’ll get to see things from the rider’s point of view. When you take an Uber you may get a driver who does things the same way you do — but as a rider you might suddenly realize something he does is really annoying. That’ll be a good way for you to see things you should stop doing yourself. Believe me, your ratings and your tips will improve.

    The other reason it’s good to use the services yourself from time to time is it keeps you familiar with how the passenger apps work. This will help you understand why a passenger might have been frustrated when they got in your car, and it will help you be better able to answer rider questions that they might have about the apps. If you can answer their questions, it improves their satisfaction with your service and will lead to better ratings and better tips.

  • Take breaks and get exercise: Ridester recommends drivers should get out of their cars every couple of hours and just walk for a bit. Sitting in your car all day, or night, is not good for your health.

    We need to be up and moving around. But we understand when you get busy and you’re struggling just to make ends meet you don’t want to waste any time off the road. But you have to do this for your health.

    Just get out every two hours at a minimum and spend at least 15 minutes walking around. It’ll do your body a world of good.

  • Respect your passengers: I know by now, as a veteran driver, you’ve had plenty of terrible passengers who have left a bad taste in your mouth. You can’t let these negative experiences affect the way you treat each new passenger.

    Believe me, this will help your ratings and earnings more than anything else. Treat each new passenger as if they were your first. Remember your first passenger? If you don’t remember them specifically, you probably do remember how well you treated them. Well, treat the 10,000th the same way. Remember, they’re paying you to take them somewhere.

    So even if they ask you to go a different way than your GPS is directing you — and you know it’ll take longer — just go that way. That’s the way they want to go, and the longer you have them in your vehicle the more you’ll make.

Rookie mistakes

Each veteran driver makes newbie mistakes. We get careless, we get tired, we get lax. Remember to always keep your brain engaged and don’t operate on automatic pilot.

Don’t forget the fundamentals that you once knew, like not chasing the surge and not keeping your car in motion when you’re in between trips. And don’t forget or skip the basics like keeping your car clean and having bottled water available for passengers. It costs next to nothing because very few passengers will ever take a bottle, but it creates goodwill between you and the passengers and will help improve your tips and ratings.

It’s easy to feel tired and beaten down by this job after a few years and lose your motivation, but as long as you’re doing it, you may as well stay great at it so you can earn top dollar.

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lyft, RideShare, ridesharing, uber

Earn more as an Uber or Lyft driver

Uber and Lyft have drastically lowered the rates they pay drivers per mile and per minute over the last several years. What drivers earn nationwide today is less than half what they were paid per mile and per minute just three to four years ago. Because of this it is essential that drivers work as efficiently and as smartly as possible.

The basics

It should go without saying that drivers need to meet certain basic standards, such as car cleanliness, having a polite attitude, being good with people and knowing when and where to drive. We’ll go beyond those basics to some more advanced tips for earning more money as a rideshare driver.

The two biggest areas to focus on when it comes to maximizing your rideshare income are increasing your tips and staying busy. Obviously, the better tips you make, the more you’ll earn, and the more minutes you have a rider in your car each hour, likewise, the more you’ll earn.

So those are the two main things you want to focus on: getting those bigger tips and having passengers in your car for as many minutes per hour as possible.

Get bigger tips

One of the most obvious ways to earn more as a rideshare driver is learning how to increase your tips. To do this you will want to look at two different aspects of tipping. You will want to work to increase the number of passengers who leave you a tip, and you will want to work to increase the amount of tip each passenger leaves.

The key to getting better tips is by going above and beyond the kind of service you know most other drivers in your city are offering to their passengers. However, it also means being genuine. In other words, don’t go so far above and beyond that people view you as being fake or just doing it to get a better tip. The minute they sense any disingenuousness, is the minute you lose them. Any bigger tip they may have been thinking about leaving you up until that point will evaporate if they sense you are being fake in any way.

So, the key is going above and beyond in the service you offer but doing so in a sincere and genuine manner. It should come off as natural to your personality.

Uber and Lyft recommend doing a lot of things that most rideshare drivers report don’t really make any difference. If you want optimum tips, they suggest doing things like jumping out of the car and opening the doors for your passengers. And jumping out upon arrival at your destination and opening their doors again.

However, many passengers perceive this as fake and as drivers who are just trying a little bit too hard to get a better tip. Most drivers say they haven’t really noticed much difference in the tips they get when they do this and the tips they get when they don’t.

Uber and Lyft also recommend that drivers keep snacks and water on board for their passengers to use. However, most drivers will tell you that 99.9% of their riders never take a water, and 99% of the riders who take snacks leave crumbs all over their cars! While most passengers won’t take a water, that’s not to say they won’t appreciate you having it there.

So, we recommend having bottled water on board for your passengers. It’s a very inexpensive way to show you’re trying a little harder, without seeming to go overboard. It’s inexpensive because two twenty-cent bottles of water will last you for dozens of passengers and they will likely play a role in your earning a few extra bucks in tips. All in all, we consider water a good investment, but snacks are too messy and therefore too much trouble to bother with. Plus, snacks really get close to the “you’re trying too hard” line.

Help them with their bags

Another easy way to increase the number of passengers who leave you a tip as well as increase the amounts they leave you is to help them with their bags if they’re carrying any luggage. When you pick up riders going to or from the airport, they’ll likely have luggage that needs to be stowed in your trunk. We hear often from rideshare drivers who tell us they’re not about to lift a finger to help their passengers out in this situation. They say they’re not going to get out of their car, they’re not going to lift their luggage and they’re not going to put it in the trunk. They say passengers are paying so little already that they can lift their own darn baggage!

We also hear from passengers that one of their chief complaints is about drivers who won’t help them with their baggage when they’re traveling, so this is an obvious and easy way to increase tips. Not only is it a nice thing to do for passengers, but it’s also something experienced passengers will recognize that not all drivers do, so they’ll be impressed and appreciate it even more when you do.

Don’t follow the crowd

In any city, there are well-known hot spots where drivers know they can get a quick trip. However, you’re just as likely to make the same or better money in spots that are less busy or less well-known. That’s because so many drivers show up in the hot spots that no one driver may stay particularly busy. Often not enough drivers show up in the less popular, less-well-known areas, so even though there may not be as many passengers in these areas, the one or two drivers who are there will likely keep pretty busy.

Game the surge

Today, with Uber and Lyft’s pay rates so low, it’s impossible to make decent money unless you focus mainly on times and areas that offer boosts, bonuses and surges. In fact, some of the best-paid drivers only drive during these times and will only take fares that will provide them with incentivized pay that are higher than the normal rates.

This inside secret to maximizing surges is something many drivers have been doing for a long time, but you probably haven’t heard of it unless another driver told you.

This is about gaming the surge.

Let’s say you live in a city where the bars all close at 2:00 a.m. You and every other driver know that sometime right after 2:00 there is going to be a huge rush of customers leaving the bars looking for a car at the same time. If there are enough cars online to accommodate the demand, then there will be no surge. However, if there aren’t enough cars online, then a surge multiplier will kick in and continually increase until the demand is met.

Here’s the little secret a lot of drivers use. At a time like this, log out of the driver app and stay offline until you see the big crowd coming out of the bars. Once you see the crowd, wait another couple of minutes and watch the surge zone on your driver app. When it gets relatively high, go back online and snag a rider who will be on a higher surge fare.

Uber and Lyft will tell you this is strictly against their rules. And, of course, they’d like it to be and they’d like to be able to force you to obey their rules. However, they have declared you to be an independent contractor rather than an employee, and as an independent contractor they have no power, ability or authority to force you to obey these types of rules. You are completely free to go online and offline whenever you please. If they try to stop drivers, it will put their independent-contractor business model in jeopardy by exercising the kind of control over how you perform your work that companies are only allowed to exercise over full employees.

Know where other drivers are

Uber and Lyft won’t show drivers where other drivers are. They really should. You would think that they would want drivers to see each other and spread out a bit when there are too many in one area, but since they only pay drivers when they have a rider in the car, they really don’t care how long they sit empty and earn nothing. For them, the more drivers they have in any one area the better – even if 90% of them are sitting idle.

However, there is a way you can see other drivers near you: by logging into the passenger app. The main annoyance with the passenger app, though, is that it only shows the eight closest cars to you. There could be 25 cars right around you, but you’ll only see a maximum of eight at any one time. You can move the map slightly and it will show you more cars farther away. You’ll likely never get a full picture of exactly how many other drivers are nearby but at least you’ll get some idea.

By using the passenger app, you should be able to spot opportunities in busy areas when you see a spot that has fewer drivers. Just head there and increase your chances of picking up a fare.

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